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Hotels

Every property's devices, from the front desk to housekeeping, in one console

A hotel group runs front desk PCs, housekeeping phones, lobby and restaurant iPads and back office laptops across every property, with a general manager rather than an IT team on site. Purple MDM gives each property its devices as a group, locks guest-facing devices to their job and fixes problems without sending anyone.

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What you are up against

A hotel never closes, and IT is not on site

  • Check-in at 3pm, every day

    A front desk PC that fails at check-in time is a queue in the lobby and a call to a central team hours away.

  • Shared phones on every shift

    Housekeeping and maintenance phones pass from shift to shift, and nobody is sure what is installed on them.

  • Guest-facing tablets

    Lobby and restaurant iPads need to show one thing and nothing else, in every property.

How Purple MDM is set up

How Purple MDM is set up for a hotel group

  • A group per propertyFront desk, housekeeping, food and beverage and back office devices each with their settings, layered with the property's, previewed per device.
  • Shared phones that resetHousekeeping and maintenance phones fully managed through Android Enterprise, with the apps the shift needs and nothing else.
  • Guest-facing iPads locked to one appSupervised, locked to the menu or check-in app, reset with Return to Service.
  • Fixes without a visitKnown fixes sent automatically, the person on site told what to do in a sentence, and scripts run from the console.

See everything Purple MDM doesHotels WiFi on Purple Access

The fleet

The property fleet

  • Front desk PCsBitLocker, update rings timed for the night, a Defender baseline.
  • Housekeeping phonesAndroid fully managed, shared between shifts.
  • Lobby and restaurant iPadsSupervised, locked to one app, reset between guests.
  • Back office laptopsEncryption, company sign-in and patching.
  • Managers' phonesCompany iPhones, or a work area on a personal phone.
  • Property WiFiDevice certificates renewed automatically; the guest WiFi stays with Purple Access and Purple Engage.

FAQ

Questions we hear from teams like yours

Ask the Purple MDM team anything else

Can head office fix a front desk PC without visiting?

Known fixes are sent automatically, scripts run from the console with their output recorded, and the person at the desk is told what is happening in plain English.

How do shared housekeeping phones stay clean?

They are fully managed through Android Enterprise, with only the apps the shift needs installed and lock, lost mode and wipe from the console.

Can a lobby iPad be locked to one app?

Yes. Supervised iPads run one app and reset with Return to Service, so the next guest sees the same screen.

Is this the same as the guest WiFi?

No. Guest WiFi, the captive portal and guest marketing are Purple Access and Purple Engage. Purple MDM manages the hotel's own devices and shares their health with the network.

Other industries

See every device in one console, on your own fleet

Tell us which devices you run, how many, and what you manage them with today. The Purple team shows you Purple MDM on a fleet like yours: zero-touch enrolment, a change previewed and undone, a failed check explained in a sentence, and a device moved off the network and back. Already a Purple customer? Sign in to the app with your Purple account.

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  1. We map your fleetA Purple expert maps your platforms, your groups and how devices arrive today, and answers your questions on enrolment, data regions, roles and migration.
  2. You see it on devices like yoursA demo of zero-touch enrolment, a previewed change, a failed check explained in plain English and, with Purple Access, a device moved off the network and back.
  3. You get your quotePriced per device, per month, for the platforms you run, direct or through your Purple partner, with a move in waves planned if you are coming from another MDM.

Your demo

Tell us your fleet. We show you Purple MDM running it.

A Purple expert comes back to book a demo on devices like yours, from the team behind Purple WiFi and Purple Access.